Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: November 12, 2025
Table of Contents
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as:
- Name, email address, and contact information
- Account credentials and profile information
- Billing and shipping addresses
- Payment information (processed securely by third parties)
- Communication preferences
- Order history and purchase data
Automatically Collected Information
We automatically collect certain information when you use our services:
- Device information (browser, operating system, device type)
- Usage data (pages visited, time spent, click patterns)
- IP address and location data
- Cookies and similar tracking technologies
- Log files and analytics data
2. How We Use Your Information
We use the collected information for the following purposes:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and updates
- Improve our products and services
- Personalize your experience
- Send marketing communications (with consent)
- Prevent fraud and ensure security
- Comply with legal obligations
- Analyze website usage and performance
- Manage events and customer relationships
3. Information Sharing
We may share your information with:
- Service Providers: Third parties who help us operate our business (payment processors, shipping companies, analytics providers)
- Business Partners: Trusted partners for joint offerings or events
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate security measures to protect your information:
Technical Safeguards
- SSL/TLS encryption
- Secure data storage
- Regular security audits
- Access controls
Administrative Safeguards
- Employee training
- Data access policies
- Incident response procedures
- Third-party agreements
6. Your Rights
You have the following rights regarding your personal information:
Access
Request a copy of your data
Correction
Update incorrect information
Deletion
Request data removal
Portability
Transfer your data
Opt-out
Unsubscribe from communications
Restriction
Limit data processing
7. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Retention Periods:
Account Data: Retained while account is active + 3 years after closure
Transaction Records: 7 years for tax and accounting purposes
Marketing Data: Until you unsubscribe or request deletion
Analytics Data: Aggregated data retained indefinitely, personal data 2 years
8. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly.
If you believe we have collected information from a child under 13, please contact us immediately at privacy@incura.com
9. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You:
- Email notification to registered users
- Prominent notice on our website
- Updated "Last modified" date on this page
- In-app notifications for significant changes
Material Changes: For significant changes that affect your rights, we will provide at least 30 days' notice before the changes take effect.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email Contact
Privacy Officer: privacy@incura.com
General Inquiries: support@incura.com
Data Protection: dpo@incura.com
Postal Address
Incura Data Protection Office
123 Business District
Johannesburg, Gauteng 2000
South Africa
Response Time: We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please mark your email as "Urgent - Privacy Request."
Your Privacy Matters
We are committed to protecting your privacy and being transparent about our data practices. If you have any questions or concerns, don't hesitate to reach out to us.